Support
For a simple answer on how to configure XWiki to the resolution of critical instance failures, our support is here to assist you with any question regarding the use of your wiki. We provide you with a top of the line and experienced support team, directly in contact with the developers of XWiki.
Tailored to your needs
Whether you use XWiki as a side website for your internal documentation or as a high demand intranet and collaboration platform, our support offers are here to provide you with the best assistance to match your use case.
Our support is here to provide you the technical help required to get to your objectives with your wiki in a timely manner. We provide support packages that cover the core of XWiki, a subset of its extensions or all the 700+ extensions of the community. You can select the contract that best fits your needs in terms of support availability and completeness.


Developer Support
Our development support service includes:
- Answer to technical questions: we answer your questions related to XWiki development;
- API help: we help you find the relevant API calls to achieve your goals;
- Architecture best practices: we help you design your application in a modular fashion;
- Performance tuning: we provide you with the best practices to optimize the performance of your application.
This service is a good fit if you
- Want guidance on development-related questions around configuration, scripting, or extension points;
- Are building custom features and need support finding the right hooks, but will do the coding yourself;
- Have an existing Technical Support contract and now need help with development-specific issues.;
- Are maintaining your instance and want general pointers on performance, while keeping full control over implementation
⚠️ Please note: We provide advice and direction, but we do not implement customizations, perform migrations, or carry out live configuration tuning. For that, our Consulting service is a better fit.
Support packages
- Access to our customer portal
- Support for critical issues
- Support through our ticketing system
- Access to our customer portal
- Support core issue
- Support through our ticketing system
- Backup and LDAP configuration assistance
- Business applications/XWiki Pro
- Support for community recommended extensions
- Access to our customer portal
- Support core issue
- Support through our ticketing system
- Backup and LDAP configuration assistance
- Business applications/XWiki Pro
- Support for community recommended extensions
- Support for community extensions
- Support for custom developments
- Access to our customer portal
- Support core issue
- Support through our ticketing system
- Backup and LDAP configuration assistance
- Business applications/XWiki Pro
- Support for community recommended extensions
- Support for community extensions
- Support through phone calls
- Support for custom developments
- Dedicated account manager
- Support for clusters and recovery plans
Interested in our support services?
Send us a request and we will get back to you as soon as possible.